Studio Profile
Senior experience strategist and global workplace transformation leader with more than a decade leading enterprise technology design teams at DXC and HPE. Specialising in enterprise UX strategy, Experience Management, Experience Level Agreements, XMO operating models, digital workplace products and multi-product service ecosystems. Recognised for translating complex service, product and workforce data into executive-level strategy, commercial differentiation and measurable customer outcomes across public sector, healthcare, energy, financial services, manufacturing and global enterprise accounts.
Over the past 20 years I have cultivated a career spanning a wide spectrum of design fields and industries. The diversity of roles I’ve held bears testament to my belief in attaining a mastery of design methods across a multitude of mediums and functional domains.
My deep passion for the transformative power of design and innovation continues to burn brightly, and I have the required expertise to share this amongst a community of colleagues, students and willing collaborators from many fields of modern industry. From leadership roles at Hewlett Packard Enterprise and DXC Technology I have a proven track record in positively influencing the culture of entire business units and organisations. I have done this by empowering cross-functional teams to embrace each other’s creativity in the spirit of pioneering, to bring to fruition new visions in technology platforms and services. This vision for the future state of each team or product I have worked on, was always one of inclusion and expansion, where teams and colleagues truly felt the culture of innovation emerging under my leadership. In recognition of the increasing influence that human factors and design have on enterprise technologies, the companies I’ve worked for have always entrusted me with that most critical function, to ensure growth and a future of possibilities for their companies through the exploration of new concepts, design evolution and the ability to execute against a vision.
Clients
Across 15 years of holding design and leadership roles I’ve had the privilege of working for some of the most successful global organisations, public sector and corporate clients.
Airbus | Allianz | Anglo-American | Archer | ASOS | BAE BAT Reynolds | BMS | BP | Campbells | CBA | Court of Justice | COX | DEFRA | Deutsche Bank | DHSC | Eaton | ENEL | ENWL | Gartner | Honeywell | HPE | HPI | IDC | INGKA | Intermountain Health | Intertek | Kaiser Permanente | KPMG | Kraft | Heinz | Lloyds Register | Marathon Petroleum | McKesson | Merck | MET Police | MicroFocus | Microsoft | MV Transportation | Nelson Hall | Nestle | Network Rail | Nissan | Owens Illinois | Pfizer | Philips | Prudential | Renault-Nissan | Royal Dutch Navy | RTX | SAAB | SAIC | SAP | Seadrill | Syngenta | Textron | Thyssenkrupp | Uniper | UK Public Sector | Vale | WPP | Zeiss | Zurich
Roles Held and Responsibilities
April 2021- Present
DXC Modern Workplace
(Director) Head of Product and Service Experiences (Reporting to VP and President)
August 2021- Present
DXC Global
Partner Engagement Strategist for Qualtrics
June 2022 – Jan 2023
Kaiser Permanente
Head of Strategy for Workplace Experience Program
April 2022 – Dec 2022
Department of Health and Social Care UK
Head of Strategy for Workplace Experience Program
November 2021- Present
DXC Modern Workplace
Global Offering Manager Workplace Experience Management (XM)
June 2019 – December 2021
Koninklijke Philips N.V.
Chief Experience Strategist for Global Workplace Experience
Jan 2020 – May 2020
Uniper Global Workplace Services
Innovation Programme Lead and Customer Engagement Officer
May 2018 – Dec 2018
Danish Government for Public Digital Serices
Lead Product and Service Experience Strategist
Nov 2017 – April 2018
Nestlé Budget Management Solution
Workshop Design Lead and User Experience Architect
April 2017 – February 2018
ORBIS Team Digital Design Network Rail
DXC User Experience Design Lead
June 2017 – Jan 2018
Project Avatar ENWL & Schneider Electric
DXC Design Vision and Innovation Design Lead
Sept 2017 – March 2018
DXC AR/MR Capability
Immersive Experience Design Lead
Aug 2017 – December 2018
DXC Virtual Agent
User Experience Consultant
Nov 2016 – May 2017
E.ON Bayern AG Sales Lifecycle Management System
Solution Design Lead
March 2017 – Oct 2017
EON Smart Home and Emerging Technology Engagement
Solution Lead and User Experience Architect
May 2017 – November 2017
HPE Digital Explorer Microsoft Hololens
AR Design Director
May 2016 – August 2016
Aeroporti di Roma
HPE UX Analyst
May 2016 – August 2016
HPE Syngenta ProScan
Design Lead and Innovation Project Coordinator
Feb 2016 – Dec 2016
Yara Agritech Ecosystem
User Experience Design Lead
July 2016 – July 2016
UK Hackathon Event 2016
HPE Design Team Lead
Sept 2013 – Jan 2016
Averda Environmental Systems
Founder of the User Experience Department within Global IT