The workplaces of contemporary globalised economies share values and cultural norms with the societies they source their workforce from. Understanding how the microcosm of the workplace is represented, within the mental model of the citizens of those societies, influences the balance between positive or negative outcomes a service can have for end users.
The definition of one, or multiple, mental models within a workforce, acts as a fundamental driver for beneficial experiences. This practice influences adoption rates and learning curves, by constructing a reflection of how elements such as roles, technology, business assets and information relate to each other. A mental model provides a powerful resource which can be used as a reference structure in the shared mind of the workforce.
