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As Global Design Lead for Workplace Services, I led the UX strategy and design for the DXC Virtual Agent product. Built on IBM Watson’s AI framework, the Virtual Agent represented an early [...]

I facilitated and conducted workshops for DXC’s global leadership team, active demonstrations, and show-and-tell sessions for investment leadership, while also introducing cross-organisational [...]

Over the past 12 months, market interest in DXC XM services has doubled. In response, DXC developed a DEXOps-integrated experience architecture to harvest, analyse and consolidate experience and [...]

I am leading the strategy for the Workplace Experience programme, supporting deployment of an Experience Management framework including XMO structure, XLAs, satisfaction survey processes and [...]

The workplaces of contemporary globalised economies share values and cultural norms with the societies they source their workforce from. Understanding how the microcosm of the workplace is [...]

The study of megatrends was something I began during my undergraduate studies continued to support my understanding of factors which impact technology and societal evolution. Megatrends impact [...]

Driving adoption is synonymous with managing and controlling change. In my career as a leader of technology experiences for the Workplace, I have discovered that understanding how communities, [...]

Network Rail Asset Information’s ORBIS Programme is a technology enabled business transformation programme delivering intelligent solutions designed to collect, join and exploit accurate asset [...]

I have led the Modern Workplace organisation in the transformation our portfolio from a set of technologies and platforms to a set of interconnected experiences.

Fundamental to creating meaningful experiences is the study and utilisation of a sequential set of moments which form a narrative journey. Understanding the timeline based view of experience, [...]